Effective date: 1 January 2027

Welcome to Shopbold. These Terms & Conditions (“Terms”) apply to your use of shopbold.me (the “Website”) and to every purchase you make from us online or through our team on LINE OA, Instagram or TikTok. By using the Website or placing an order, you agree to these Terms. Please read them together with our Return & Exchange Policy and Privacy Policy.

1. About Us

The Website and Shopbold (including Shopbold Active) are operated by Fashion is Passion Co., Ltd. (“Shopbold”, “we”, “us” or “our”).

Fashion is Passion Co., Ltd. (SHOPBOLD.me)
20/89 Soi Prommitr, Khlong Tan Nuea, Watthana, Bangkok 10110
Tel: 063-313-8885, 092-558-4334

2. Using the Website and Your Account

• You must be at least 20 years old, or have consent from your parent or guardian, to place an order.
• When you create an account, please give us accurate, complete and up-to-date information.
• You are responsible for keeping your password confidential and for all activity under your account. Please tell us immediately if you suspect any unauthorised use.
• We may suspend or close an account that breaches these Terms or is used for fraud.

3. Products, Prices and Information

• All prices are in Thai Baht (THB) and include 7% VAT.
• We take care to show product colours, sizes and details accurately. However, colours may look slightly different depending on your screen, and measurements may vary slightly between pieces.
• Prices, promotions and product availability may change without notice.
• If a product is listed at an incorrect price or with incorrect information due to an error, we may correct it and cancel the affected order, even after you have placed it. If you have already paid, we will refund you in full.

4. Order Cancellation

• You may cancel your order before it has been dispatched by contacting us via LINE @shopbold.me or customercare@shopbold.me with your order number.
• Orders paid before 4:00 pm are dispatched the same day, so please contact us as soon as possible.
• Once your cancellation is confirmed, we will refund you in full to your original payment method (card payments to the same card; QR/PromptPay to your bank account) within 7 working days. The time it takes to appear in your account depends on your bank.
• Orders that have already been dispatched cannot be cancelled. If an item doesn’t fit, please see our Return & Exchange Policy.
• Pre-order and special-order items cannot be cancelled once the order is confirmed.

5. Orders

• Your order is an offer to buy. A contract is formed only when we confirm your order and receive your payment.
• We may refuse or cancel an order if the product is out of stock, there is an error in price or description, we suspect fraud or an unauthorised transaction, or the order appears to be for resale. If we cancel a paid order, we will refund you in full.
• Unpaid orders may be cancelled automatically after 24 hours.

6. Payment

We accept the following payment methods:

• QR Code / PromptPay
• Credit card
• Debit card

Card payments are processed securely by our payment service provider. We do not store your full card details. You confirm that you are authorised to use the payment method you choose.

7. Delivery

• Free delivery within Thailand on all orders.
• Orders paid before 4:00 pm are dispatched the same day; we dispatch every day, including weekends and public holidays. Delivery usually takes 2–3 working days after dispatch. Delivery times are estimates and may be longer during sale periods or for reasons outside our control.
• Messenger delivery is available in Bangkok and nearby areas on request via LINE OA, with a fee based on distance.
• We will email you a tracking number once your order is dispatched.
• Please check your parcel when it arrives. If your parcel is damaged or lost, or an item is defective or incorrect, contact us with photos or video within 48 hours of delivery. Once we have verified the case, we will send a replacement, or issue store credit valid for 1 year if the item is unavailable (see our Delivery Info and Return & Exchange Policy).
• International delivery is available only for orders placed directly with our team via LINE OA, Instagram or TikTok. Our team will confirm the shipping cost and delivery time (usually 7–10 working days) before you pay. Any import duties, taxes or customs fees in the destination country are paid by the customer.

8. Pre-order and Special-order Items

From time to time, we may offer pre-order or special-order items. Any specific terms, such as the expected delivery date, will be shown on the product page or confirmed by our team at the time of order. Pre-order and special-order items are not eligible for exchange.

9. Exchanges

Exchanges are handled according to our Return & Exchange Policy, which forms part of these Terms. In summary, all purchases are non-refundable. Clothing, activewear and footwear that doesn’t fit can be exchanged once within 3 days of receiving it, at our discretion; Clearance Sale items, accessories and pre-order items cannot be exchanged. For size exchanges, the customer pays all shipping costs, local or international, plus any duties and taxes. Defective or incorrect items must be reported within 48 hours, and Shopbold covers the shipping costs.

10. Promotions, Discount Codes and Store Credit

• Each promotion or discount code has its own conditions, such as validity period, minimum spend and eligible products. If a promotion’s conditions conflict with these Terms, the promotion’s conditions apply.
• Unless stated otherwise, discount codes cannot be combined with other promotions, can be used once per order, and have no cash value.
• Store credit is valid for 1 year from the date of issue, can be used on any product at Shopbold, and cannot be exchanged for cash.
• We may cancel a discount, code or store credit that is misused or obtained fraudulently.

11. Reviews and Content You Share

If you post a review, photo or comment about our products, or tag us on social media, you allow us to use, display and share that content on our Website and social media channels for marketing purposes, with credit to you where appropriate. Please only share content that you own and that is lawful. We may remove any content that is offensive or inappropriate.

12. Intellectual Property

All content on the Website, including text, photos, graphics, logos and design, belongs to Shopbold or our brand partners and is protected by Thai and international intellectual property laws. You may not copy, reproduce or use any content for commercial purposes without our prior written consent. Brand names and trademarks of the products we sell belong to their respective owners.

13. Prohibited Use

When using the Website, you agree not to:

• use it for any unlawful or fraudulent purpose;
• place false orders or orders using someone else’s payment details without permission;
• interfere with the Website’s security or operation, or upload viruses or harmful code;
• copy or collect data from the Website using automated tools without our permission.

14. Limitation of Liability

We aim to keep the Website accurate and available at all times, but we cannot guarantee it will always be uninterrupted or error-free. To the extent permitted by law, our total liability for any order is limited to the price you paid for the products in that order. We are not liable for indirect or consequential losses. Nothing in these Terms limits your rights as a consumer under Thai law.

15. Personal Data

We handle your personal data according to our Privacy Policy.

16. Governing Law

These Terms are governed by the laws of Thailand. Any dispute will be subject to the jurisdiction of the Thai courts. We encourage you to contact us first so we can try to resolve any concern together.

17. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on this page with its effective date. Orders are governed by the Terms in effect at the time the order is placed. If there are significant changes, we will notify you via the Website, LINE OA or email.

If there is any inconsistency between the English and Thai versions of these Terms, the Thai version will prevail.

18. Contact Us

If you have any questions about these Terms, please contact us:

Fashion is Passion Co., Ltd. (SHOPBOLD.me)
20/89 Soi Prommitr, Khlong Tan Nuea, Watthana, Bangkok 10110

• Tel: 063-313-8885, 092-558-4334
• LINE: @shopbold.me
• Email: customercare@shopbold.me
• Instagram: @shopbold.me and @shopbold.active
• TikTok: @shopbold.me and @shopbold.active

Questions? Just message us on LINE @shopbold.me or email customercare@shopbold.me. Our team is always happy to help.