Effective date: 1 January 2027

Size not quite right? We’ve got you.
We want you to look and feel your best in every piece you bring home. If your clothing or footwear doesn’t fit, you can request an exchange within 3 days of receiving it.

At a Glance

• Exchanges within 3 days of receiving your order
• Clothing, activewear and footwear only, one exchange per item
• No refunds. If your preferred item is unavailable, you’ll receive a replacement or store credit valid for 1 year
• Defective or incorrect items: contact us within 48 hours

1. Exchange Period

Exchange requests must be made via LINE or our other channels within 3 days from the date you receive your order.

2. How Exchanges Work

• All purchases are non-refundable.
• Exchanges are available for clothing (ready-to-wear), activewear and footwear that doesn’t fit. Accessories cannot be exchanged.
• Each item can be exchanged only once. No further exchanges are permitted.
• You can exchange your item for a different size, color or style of equal or higher value. If the new item costs more, we’ll ask you to pay the difference.
• If the item you’d like is unavailable, we’ll offer a replacement or convert the full value into store credit, which you can use on anything at Shopbold within 1 year of issue.
• All exchanges are subject to approval at Shopbold’s discretion.

3. Items Not Eligible for Exchange

• Clearance Sale items
• Accessories
• Pre-order and special-order items

4. Condition of Items

To be eligible for exchange, items must be in their original condition and packaging:

• Unworn, unwashed and not cleaned in any way
• Returned with all original tags attached
• Returned in the original box and/or dust bag

We will fully examine every item and let you know whether the exchange can be accepted.

5. Try-On Tips

Please try on your new pieces with care so they stay in perfect condition, just in case you’d like to exchange.

• Shoes: Try them on a carpeted surface to keep the soles clean and scuff-free.
• Activewear: Try it on over your underwear, and avoid trying it on after a workout or after applying lotion.
• Tops & Dresses: Be careful not to get makeup on the fabric.

6. Defective or Incorrect Items

If your order arrives defective, damaged or isn’t what you ordered, we’re so sorry! Please contact us with photos or video within 48 hours of receiving your order. We recommend recording a short video while opening your parcel. Once we have received and fully examined the item, we’ll let you know by phone or LINE whether a replacement is approved. If the same item is unavailable, we’ll offer store credit valid for 1 year. For lost parcels, please see our Delivery Info.

7. Shipping Costs

• Size exchanges: The customer pays all shipping costs, both for sending the item back to us and for delivering the new item, whether within Thailand or internationally, plus any applicable duties and taxes.
• Defective or incorrect items: Shopbold covers all shipping costs.

8. How to Request an Exchange

1. Contact us via LINE @shopbold.me within 3 days of receiving your order (or within 48 hours for defective items), with your order number and details of the item.
   2. Pack your item securely with its original tags, box and/or dust bag, and include your order number.
   3. Send it to our address below.
   4. We’ll examine your item and let you know by phone or LINE once it’s approved.
   5. We’ll ship your new item or issue your store credit.

Return Address & Contact Us

SHOPBOLD.me (063-313-8885)
20/89 Soi Prommitr, Khlong Tan Nuea, Watthana, Bangkok 10110

• Tel: 063-313-8885, 092-558-4334
• LINE: @shopbold.me
• Email: customercare@shopbold.me

Questions? Just message us on LINE @shopbold.me or email customercare@shopbold.me. Our team is always happy to help.