Free delivery on every order within Thailand, dispatched every day.

At a Glance

• Domestic (EMS): Free delivery, 2–3 working days
• Messenger: Fee based on distance, delivery time confirmed via LINE
• International (DHL): Fee quoted by our team, 7–10 working days

1. Domestic Delivery (EMS)

• Free delivery on every order within Thailand.
• Orders paid before 4:00 pm are dispatched the same day. Orders paid after 4:00 pm are dispatched the next day.
• We dispatch orders every day, including weekends and public holidays.
• Delivery usually takes 2–3 working days after dispatch. Times may be longer during major sale periods or in remote areas.

2. Messenger Delivery

Need it sooner? We offer messenger delivery in Bangkok and nearby areas. The fee is calculated by distance. Please contact us via LINE @shopbold.me before or after placing your order, and our team will confirm the fee and delivery time.

3. International Delivery (DHL)

• International orders are available only through our team. Please contact us via LINE @shopbold.me or email customercare@shopbold.me.
• Our team will confirm the shipping fee and delivery time before you pay.
• Delivery usually takes 7–10 working days after dispatch.
• Import duties, taxes and customs fees in the destination country are paid by the customer, as set out in our Terms & Conditions. Delays caused by customs are outside our control.

4. Tracking Your Order

Once your order is dispatched, we will email you a tracking number so you can follow your parcel. Please check your spam or junk folder if you cannot find it.

5. Damaged, Lost or Incorrect Parcels

• Please check your parcel as soon as it arrives. We recommend recording a short video while opening it.
• If your parcel arrives damaged, an item is missing, defective or incorrect, or your parcel is lost, contact us within 48 hours of delivery (or of the expected delivery date for a lost parcel) with photos or video.
• Once we have verified the case, we will send you a replacement at no extra cost. If the item is unavailable, we will issue store credit valid for 1 year.

6. Please Note

• Please make sure your name, address and phone number are correct. We are not responsible for delays or failed delivery caused by an incorrect address.
• Delivery times are estimates from our carriers and are not guaranteed.
• Free delivery applies to purchases. For size exchanges, the customer pays all shipping costs (see our Return & Exchange Policy).

7. Contact Us

SHOPBOLD.me (063-313-8885)
20/89 Soi Prommitr, Khlong Tan Nuea, Watthana, Bangkok 10110

• Tel: 063-313-8885, 092-558-4334
• LINE: @shopbold.me
• Email: customercare@shopbold.me
• Instagram: @shopbold.me and @shopbold.active
• TikTok: @shopbold.me and @shopbold.active

Questions? Just message us on LINE @shopbold.me or email customercare@shopbold.me. Our team is always happy to help.